Returns and refunds policy

Return and Refund Policy

Company Name: BEYONDSMART LTD
Company Number: 10886891
Address: Flat 404, Coke Street, London, E1 1ER, United Kingdom
Email: beyondsmartltd@proton.me
Website: www.beyondsmarltd.com
Phone: +44 7458114249

Effective Date: 01 January 2026

1. Overview

At BEYONDSMART LTD, we want you to be satisfied with your purchase. This Return and Refund Policy outlines your rights and our procedures in accordance with UK consumer protection laws, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

2. Right to Cancel (14-Day Cooling-Off Period)

If you are a consumer based in the UK or EU, you have the right to cancel your order within 14 days of receiving your goods without giving any reason.

To exercise your right to cancel, you must notify us by email at beyondsmartltd@proton.me.

You then have a further 14 days to return the item(s) to us.

3. Return Conditions

To be eligible for a return:

  • Items must be unused and in their original condition
  • Items must be returned in original packaging
  • Proof of purchase is required

We reserve the right to refuse returns that do not meet these conditions.

4. Non-Returnable Items

Certain items may not be eligible for return, including:

  • Used or damaged items not due to our fault
  • Items returned without original packaging
  • Personalised or custom-made products (if applicable)

5. Faulty or Defective Products

If you receive a faulty or defective product, please contact us immediately at beyondsmartltd@proton.me.

Under the Consumer Rights Act 2015, you may be entitled to a repair, replacement, or refund.

6. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed within 14 days
  • Refunds will be issued to the original payment method

7. Return Shipping

  • Customers are responsible for return shipping costs unless the item is faulty or incorrect
  • We recommend using a tracked shipping service

8. Late or Missing Refunds

If you have not received a refund:

9. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us via email.

10. Contact Us

If you have any questions about returns or refunds, please contact us:

BEYONDSMART LTD
Email: beyondsmartltd@proton.me
Phone: +44 7458114249

Last Updated: January 2026